Safari Ltd® is proud to offer 100% Customer Satisfaction Guarantee. We are here to help you! Safari Ltd® now offers a full refund or exchange for all qualified returns made within 30 days of purchase. For qualified returns, product must be in new, unused condition with tags. For returns, we’ll gladly refund your purchase price, excluding shipping and handling charges. For exchanges, we will ship your requested Safari Ltd® product absolutely free. Refunds will be issued to the original form of payment for online purchases within 5-7 business days upon receipt of order/request. Customers can contact us online or call: 1-800-554-5414 to request a return.