Safari Ltd® is proud to offer 100% Customer Satisfaction Guarantee. We are here to help you! Safari Ltd® now offers a full refund or exchange for all qualified returns made within 30 days of purchase. Please be advised, customers must contact us online or call: 1-800-554-5414 to initiate the return/refund process within 10 business days of receiving their product. Refunds cannot be considered without first contacting us to begin the process.

For qualified returns, product must be in original sealed poly bag and unused condition with tags. For returns, we’ll gladly refund your purchase price, excluding shipping and handling charges. For exchanges, we will ship your requested Safari Ltd® product absolutely free. Refunds will be issued to the original form of payment for online purchases within 5-7 business days upon receipt of order/request.